Refund policy

Terms on which the price of Gold Terras — the in-game premium currency and the only paid product of Quartum Terra — is refunded.

Revision of 24 August 2026. This is section 06 of the Terms of Use, published as a standalone document; clause numbering is preserved. The text is identical in both places.

6.1. If a payment has been charged but the Gold Terras were not credited and cannot be provided, the Seller refunds the full order amount using the same payment method that was used for the purchase, within 10 business days of the circumstances being confirmed.

6.2. Within 14 days of the payment date the User may decline unused Gold Terras and request a refund of their price. The refund covers only those Gold Terras that remain on the balance and have not been spent on additional functionality; the corresponding amount of Gold Terras is deducted from the balance upon refund.

6.3. The price of Gold Terras already spent on additional functionality is not refundable: the right of use has been granted and the service has been rendered.

6.4. No refund is made if the account has been blocked for a breach of section 07 of the Terms of Use, or if the payment was made by a third party without the account owner's knowledge — such cases are handled together with the payment service provider.

6.5. A refund request is sent to support@quartumterra.com stating the login, order number, and the date and amount of the payment. Requests are reviewed within 3 business days.

6.6. There are no subscriptions and no automatic recurring charges: every purchase is a one-off, so there is nothing to cancel — simply do not make another purchase. An account can be deleted by writing to support@quartumterra.com under the privacy policy.

• Products & prices — the price list and how an order is delivered.
• Terms of Use — the full text of the offer.
• Privacy policy — data handling and account deletion.